Privacy Policy

Oakstone Real Estate (“we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with our business. This policy explains how we collect, use, store, and disclose personal information, and how you can contact us with questions or concerns.

We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What information we collect

We may collect personal information including:

• Name, email address, phone number, and postal address
• Property details provided to us in the context of management or sales enquiries
• Financial information relevant to property transactions (where required)
• Identity verification documents where required by law
• Communications and correspondence with us
• Website usage data collected via analytics tools (non-identifying)

How we collect information

We collect personal information directly from you when you contact us by email, phone, or through our website. We may also collect information from third parties such as referring agents, property platforms, or publicly available records where relevant to our services.

How we use your information

We use your personal information to:

• Provide real estate agency services including property management and sales
• Communicate with you about your enquiry, property, or transaction
• Comply with legal and regulatory obligations under Victorian real estate legislation
• Improve our services and website
• Send you relevant updates or information you have consented to receive

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Disclosure of information

We may disclose your personal information to:

• Third parties directly involved in your transaction (e.g. conveyancers, other agents, tribunals)
• Service providers who assist our operations (e.g. property management software, email platforms) — under confidentiality obligations
• Government bodies or regulators where required by law

We do not disclose personal information to overseas recipients unless required by law or with your consent.

Data security

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access. Information is stored securely using reputable cloud-based platforms. We will notify you and any relevant authorities in the event of a data breach as required under the Notifiable Data Breaches scheme.

Access and correction

You have the right to request access to the personal information we hold about you and to ask us to correct information that is inaccurate or out of date. To make a request, contact us at info@oakstonerealestate.com.au. We will respond within a reasonable timeframe.

Cookies and website analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand how visitors use the site. This data is aggregated and non-identifying. You can disable cookies in your browser settings, though this may affect some website functionality.

Complaints

If you have a concern about how we have handled your personal information, please contact us first at info@oakstonerealestate.com.au. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Changes to this policy

We may update this privacy policy from time to time. The current version will always be available on this page. Continued use of our services after an update constitutes acceptance of the revised policy.

Contact us

Oakstone Real Estate
668 Bourke Street, Melbourne VIC 3000
info@oakstonerealestate.com.au